MIS and My Career

Currently, I am working at FedEx. IS are a big part of daily business for this company. We have a system called COSMOS that is our basis for daily operations. In COSMOS, a rep can see all tracking for a package, quote shipping prices for a customer, look up account holder information for billing and account status, trace lost packages and communicate with reps all over the world.

We also have a company intranet where all the tools an employee would need are at their fingertips. Links to frequently visited sites for information gathering, customs information, proper packing details, prohibited item to ship, countries and areas served among other things are all easily accessed by this IS. This intranet is an essential tool for policies, procedures and contact information as well.

Being a shipping company that ships all over the world, has a large volume of documentation to go along with it. FedEx has an IS called GENESIS. This is where all documents for custom requirements are imaged for viewing at any time by an employee. This is an essential tool to use as often documentation can be lost/missed during transport. GENESIS is a way for anyone in the world working for the company can have access to documents regardless of time zone difference and without the hassle of waiting for a fax or phone call.

All of the above IS's contribute to the main goal of the company: to give the customer the best service possible. With all these little intricacies in place, knowledge becomes power. This makes the art of shipping a smooth and efficient transaction. Goals in getting the package to the customer becomes much easier with the tracking and information available to employees. The company has become reliable, trustworthy and efficient in the market. Customers flock to FedEx because of the reputation that the company has in the business realm. Employees are proud to wear the logo on their uniforms. FedEx has consistently surpassed expectations because of the IS that the company has in place.